Date Published:   January 2025

Location:   Bloom House, Gloucester Square, Dublin 1

The Role:      Customer Service Agent

Seniority Level:   Entry Level

Job Function Keywords:    Building and maintaining customer relationships

Employment Type:   Full Time, Permanent & Pensionable

Company Industry:  Financial Services

Company Description:    First Citizen Finance (“First Citizen”) is a leading provider of Retail Financial Services in Ireland, based in Dublin with nationwide coverage. First Citizen specialises in full life cycle loan origination and servicing to some of Ireland’s and Europe’s largest financial institutions.

Job Description:   As a Customer Service Agent within our Collections Team, the ideal candidate will be required to build and maintain customer relationships

Responsibilities:    These include –

• Handling high-volume inbound and outbound calls to customers
• Negotiating repayment of arrears on Loan Agreements
• Managing a portfolio of customers and building relationships
• Assessing customer’s current financial circumstances
• Handling general Customer Service queries – by phone and electronically

Job Skills & Requirements:   The ideal candidate will possess the following skills and knowledge –

• Previous customer service experience desirable but not essential
• Strong communication and interpersonal skills
• Good phone manner
• Ability to work independently as well as part of a team

Training & Development:   This will include –

• Comprehensive training will be provided
• Membership of Institute of Banking is required and will be provided by the company

A competitive remuneration and benefits package will be offered to the successful candidate. Please contact the Human Resource Manager, First Citizen Finance, Gloucester Square, Dublin 1.

Email: hr@firstcitizen.ie

Any applicant applying for this position must familiarise themselves with our data protection policies prior to submitting any personal data to us. Full information on our data protection policies and how we use your data can be found in our privacy policy located at www.firstcitizen.ie/privacy-policy.php

Download job description in PDF format HERE. 

Apply now directly via LinkedIn HERE.

Date Published:   May 2024

Location:   Bloom House, Gloucester Square, Dublin 1

The Role:      IT Manager, reporting to the Head of IT

Employment Type:   Full Time & Permanent

Company Industry: Financial Services – Asset Finance

Company Description:   First Citizen Finance is an independent finance company operating in the Auto, Agri, CRE and SME asset finance sectors within the Republic of Ireland. The company, which is headquartered in Dublin 1 and employs c. 90 staff, continues to grow and expand into new market segments. The business has recently completed the fourth public securitisation of its Auto loan portfolio.

Job Description: Reporting to, and working closely with the Head of IT, the successful candidate will support the management of the day-to-day activities of the IT Department. Strategic planning, fostering innovation, project management, and organising and negotiating the allocation of resources will form part of the job description. The successful candidate will also serve as an escalation for management, staff and the IT team.

Helpdesk & Operations:   Day-to-day Helpdesk & Operations Management:

• Ticket assignment and prioritisation
• Management and expansion of best practice services including change and problem management, asset control, and hardware lifecycle policies
• Ticket monitoring, implementation of SLA’s, reporting on volumes / metrics / trends
• IT hardware management / asset control – monitor stock, approve requests
• Procedure documentation
• Team development – mentoring and training

Additional Duties:     These will include:

• Responsibility for the support and development of a rapidly evolving IT system
• Ensuring critical system availability
• Responsibility for a team of developers and Sys Admins
• Project management
• Vendor and licensing management
• Responsibility for the identification, development and implementation of new technologies and systems
• Maintenance and testing of both DR and BCP plans
• IT budget management
• Internal and external audit management

Experience Required:   The following experience is required:

• Degree in Information Technology / related field or proven management experience
• Industry certifications are beneficial (e.g. ITIL, CISM, CompTIA, Microsoft)
• Excellent communication and people management skills
• Ability to motivate others
• Problem-solving skills and thinking laterally as part of a team, or individually
• Highly organised and able to multitask and handle pressure and work on own initiative
• Customer-focussed (internal and external)
• Experience in the Finance Industry beneficial

Technical Skills:   The following technical skills are required:

• This is a hand-on role that requires a high level of technical knowledge
• Proficiency in the Microsoft product line, particularly Office 365, Windows Server and Desktop OS, Azure and Active Directory
• Experience in Citrix Xen App, Workspace, DaaS
• Strong knowledge of VMWare, VCenter, and VM Management
• Familiarity with cybersecurity best practice
• Experience in back-up management is beneficial

A competitive remuneration and benefits package will be offered to the successful candidate. Please contact the Human Resource Manager, First Citizen Finance, Gloucester Square, Dublin 1.

Email: hr@firstcitizen.ie

Any applicant applying for this position must familiarise themselves with our data protection policies prior to submitting any personal data to us. Full information on our data protection policies and how we use your data can be found in our privacy policy located at www.firstcitizen.ie/privacy-policy.php

Download job description in PDF format HERE.