Date Published:   March 2023

Location:   Bloom House, Gloucester Square, Dublin 1

The Role:   Collections Agent (reporting to the Collections Manager)  

Job Function Keywords:   Building and maintaining customer relationships within the arrears support function 

Employment Type:   Full Time, Permanent & Pensionable

Company Industry:   Financial Services – Asset & Commercial Real Estate Finance

Company Description:   First Citizen Finance (“First Citizen”) is a leading provider of Retail Financial Services in Ireland, based in Dublin with nationwide coverage. First Citizen specialises in full life cycle loan origination and servicing to some of Ireland’s and Europe’s largest financial institutions. 

Job Description:   As a Collections Agent, the ideal candidate will be required to build and maintain customer relationships within the arrears support function. The individual will be responsible for handling a high volume of outgoing collections calls focused on AML, quality and compliance and will work to agreed revenue targets and SLA's. Policies and procedures to be strictly adhered to and best practice implemented at all times. The role will require extensive phone, PC work, data entry and participation in projects. This role will provide access and exposure to all departments and levels of the organisation. The ideal candidate must have an ability to step into, quickly understand and take ownership of assigned tasks and have a keen eye for process improvement.

Responsibilities:   These include –

• Handling high-volume inbound and outbound calls to customers 
• Negotiating repayment of arrears on Loan Agreements
• Managing a portfolio of customers and building relationships
• Assessing customer’s current financial circumstances and providing a workable solution for all parties, i.e. organising realistic payment plans in line with company policies and regulations
• Adhering to team and individual cash collection targets and daily / weekly KPI's
• Reporting and escalating high risk cases to management. 

 Job Skills & Requirements:   The ideal candidate will possess the following skills and knowledge –

• Previous collections experience in a financial services or banking environment desirable 
• Hold Accredited Product Advisor (APA) status in Loans or be prepared to acquire this qualification
• Ability to meet KPI's and weekly cash collection targets
• Excellent communication and interpersonal skills
• Proficient in the use of MS Word and Excel (experience with financial / banking systems a distinct advantage)
• Accurate, high speed data entry skills 
• Ability to work independently as well as part of a team
• Strong organisational skills and multi-tasking abilities

A competitive remuneration and benefits package will be offered to the successful candidate. Please contact Ms. Naomi Cooney, Human Resource Manager, First Citizen Finance, Gloucester Square, Dublin 1               

Email: naomi.cooney@firstcitizen.ie

Closing Date for Applications:         Friday, 21st April 2023

Any applicant applying for this position must familiarise themselves with our data protection policies prior to submitting any personal data to us. Full information on our data protection policies and how we use your data can be found in our privacy policy located at www.firstcitizen.ie/privacy-policy.php

Download job description in PDF format HERE. 

Date Published:   March 2023

Location:   Bloom House, Gloucester Square, Dublin 1

The Role:   New Business Administrator (reporting to the New Business Manager)   

Job Function Keywords:   Building and maintaining customer relationships within the new business function  

Employment Type:   Full Time, Permanent & Pensionable

Company Industry:   Financial Services – Asset & Commercial Real Estate Finance

Company Description:   First Citizen Finance (“First Citizen”) is a leading provider of Retail Financial Services in Ireland, based in Dublin with nationwide coverage. First Citizen specialises in full life cycle loan origination and servicing to some of Ireland’s and Europe’s largest financial institutions. 

Job Description:   As a New Business Administrator, the ideal candidate will join a fast-moving team predominantly dealing with Motor, Agri and SME asset finance lending. The New Business team is responsible for the asset life cycle from application stage through to fulfilment. The role will provide access and exposure to all departments and levels of this growing organisation. The ideal candidate must be a team player with a positive attitude and a willingness to learn and develop their knowledge.

 Job Skills & Requirements:   The ideal candidate will possess the following skills and knowledge –

• Relevant experience gained in Finance / Office Administration would be an advantage
• Hold a 3rd level qualification in related business discipline (ideally FETAC Level 6 or above)
• Well organised, with excellent attention to detail and numeracy skills
• Excellent communication and interpersonal skills
• Proficient in using standard information systems, particularly MS Office, and have ability to readily adapt to new systems 
• Accurate, high speed data entry skills 
• Ability to work independently as well as part of a team
• Strong organisational skills and multi-tasking abilities
• Strong customer service ethic 
  

A competitive remuneration and benefits package will be offered to the successful candidate. Please contact Ms. Naomi Cooney, Human Resource Manager, First Citizen Finance, Gloucester Square, Dublin 1               

Email: naomi.cooney@firstcitizen.ie

Closing Date for Applications:         Friday, 21st April 2023

Any applicant applying for this position must familiarise themselves with our data protection policies prior to submitting any personal data to us. Full information on our data protection policies and how we use your data can be found in our privacy policy located at www.firstcitizen.ie/privacy-policy.php

Download job description in PDF format HERE.