We are in unprecedented times and as a country we will face many more challenges in the days and weeks ahead.
As a company, First Citizen Finance has taken all necessary measures to ensure the safety and well-being of our staff and customers as we now temporarily, like many other businesses, conduct operations in a fully remote-working environment.
Due to the severe impact of COVID-19 on many of our customers, we are putting in place limited supports to assist affected customers.
In the first instance, we ask that customers review all support options available to them in advance of making a request for a payment break or restructure on their First Citizen Finance Agreement. For example, the customer’s own bank may be offering supports and / or there may be additional Government supports available to assist that are sufficient to support the normal continuance of the customer’s First Citizen Finance monthly instalment during the COVID-19 outbreak. If you, your company or enterprise are currently unaffected by the COVID-19 pandemic, then you should continue to meet your repayments as normal.
However, for customers who still require assistance, we can offer support in the form of a payment break (subject to standard criteria) of up to 3 months. Please click below to access the relevant assistance request form.
From our team to you, stay safe over the coming weeks and please get in touch if you need us.
Your First Citizen Finance team.
If you prefer to email us, our address is firstname.lastname@example.org. For additional contact details please see below or click here for Home Page.